The Unapologetic Boss Lady

What a Relief! Introduction The Information Commissioner’s Office (ICO) has adopted a regulatory approach that prioritises  outcomes over processes , aiming to achieve a significant impact in data protection. Although it initially targeted the public sector, this philosophy suggests a broader trend that financial service providers, such as  NewDay Ltd, must  consider . What’s Changing? Traditionally, compliance has often been about ticking boxes: having policies, completing audits, and filing reports. The ICO’s new stance shifts the emphasis toward demonstrable improvements in consumer data protection , rather than mere procedural compliance. Key Principles of the ICO Approach Outcome-Based Compliance Organisations must show measurable results in safeguarding consumer data. For financial firms, this means embedding privacy by design and demonstrating reduced risk of harm to customers. Example: The ICO recently reprimanded several public authorities for failing to mee...

I Don't Back Down – How I Took On Credit Giants and Won By Sarah E. Stephenson When people hear "justice," they often think of courtrooms and lawyers. But justice can also happen over the phone, in emails, and through sheer persistence. After taking down a rogue letting agent who left me homeless, I didn't stop there. I went after corporations that tried to bury me under false accusations, defaults, and bureaucracy. And guess what? I won. This post is about how I challenged NewDay Ltd , BT Group , Vodafone , and Lowell Finance —and made them back down. 🧾 NewDay Ltd: The Credit Card Company That Got It Wrong NewDay accused me of fraud. They mishandled my account, failed to investigate properly, and tried to label me as a risk. But I wasn't having it. I fought with documentation, legal references, and a formal complaint that shook their foundation. Outcome? I was rewarded, not just financially but with the satisfaction of knowing I stood up for myself and won. 📞 ...